Text Line Counseling for suicide prevention
Providing help via text message is one of the newest emerging developments in the field of suicide prevention. Text Line Counselors not only learn about mental health and suicide prevention, but they also become adept at working in this newest medium.
Below is a brief description of the Text Line Program’s training and commitment:
Text Line Counselors
By volunteering with CSS, Text Line Counselors provide crucial intervention services for people in crisis at the time of their greatest need. The kind of person who is suited for being a Text Line Counselor is caring and empathetic and also invested in growing as a counselor and as a person. An interest in and a respect for young people is crucial. Text Line Counselors interact with texters who are often young and may be reaching out for support for the first time. Others regularly text us as they seek a touch stone to help stay stable.
Text Line Counselors gain unique insight and experience in the mental health field while working collaboratively with a supportive team. By providing non-judgmental, person-centered counseling, you will be supporting those in crisis and helping to reduce the stigma around mental illness and suicide. After completing training for Text Line counseling, volunteer Text Line Counselors will work on dynamic shifts at our office. No experience necessary. Excellent training provided.
Difference between Text Line Counselors and Crisis Line Counselors
Text Line Counselors will answer crisis texts that come in to our Text Line Program. Text Line Counselors do not answer the crisis phone calls. The hours of the Text Line Program are 4pm – 11pm 7 days a week. The population who texts us is usually younger than the people who call us. Texters are often anywhere from middle school age, up to college age. Text shifts can be busy with several texts coming in at once, but sometimes shifts have no texts coming in. When this is the case, Text Line Counselors can work on projects for the Text Line Program, or if they choose, can work on their own projects such as doing homework or catching up on email, or just relaxing. Graduating as a Text Line Counselor happens quicker than in the Crisis Line Program training, however, there is often ongoing training and supervision after graduation in the Text Line Program.
Training flow and time commitment
During training, Text Line volunteers attend several weekends of classroom training, attend training shifts in small groups and one on one with a trainer. After graduating the training program we ask for a commitment of one weekly shift between 4:00pm and 11:00pm for a year, with a minimum of 52 shifts. Vacations and sick days can be worked around.*Of course, we love volunteers to stay longer if they like!
How to Apply
For more information about the Text Line Volunteer position, please read the introduction on the application. If you are interested in applying for the Text Line Volunteer position you can submit the application via the online application form or download and return the completed application via email to email@example.com and firstname.lastname@example.org. If you would like confirmation that your application has been received please email email@example.com or leave a message at 510-420-2492.